GO EXPLORE CROATIA – TERMS & CONDITIONS

General information

Go Explore Croatia is a brand operated by 2 different Croatian travel companies that share the same vision and way of operating: Go Explore and Eko Explorations. Depending on the trip you choose you will be directed to one of these two companies for handling details such as payments.

Bookings and payments

Travellers can apply for tours online at goexplorecroatia.com (booking form, e-mail or telephone) or through partner agencies. During the booking process for multi-day tours the traveller pays 30% of the total price while 70% balance is due 30 days before the tour date at the latest (if not stated otherwise).

Tour price

The price of each tour is listed on this website and includes all details stated in the tour description.

Cancellations by the organiser

The organiser has the right to cancel the tour in case of circumstances that cannot be avoided or if the minimum number of travellers for a specific trip hasn’t been reached. The program of each tour includes a minimum number of travellers that is required to run the tour under advertised prices.

The organiser is obliged to inform all travellers about the cancellation at least 2 days prior to the tour for day trips and at least 7 days prior to the tour for multi-day tours.

In the unlikely case of cancellation by the organiser, the organiser is obliged to return all deposits and payments to the traveler.

Traveler cancellation: Day trips

If the traveller decides to cancel the tour, he/she must do so in writing (e-mail). Date of written cancellation sets the ground for calculation of costs, which are going to be charged by the organiser. Cancellation charges per person (percentage of total trip price):

  • 8 or more days prior to arrival – 0%
  • 2-7 days prior to arrival – 50%
  • 1 day prior to arrival or no show – 100%

Please have in mind that bank fees will be deducted from the total refund amount.

Traveler cancellation: Multi-day tours

If the traveller decides to cancel the tour, he/she must do so in writing (e-mail). Date of written cancellation sets the ground for calculation of costs, which are going to be charged by the organiser. Cancellation charges per person (percentage of total tour price):

  • for the cancellation up to 30 days before the tour, the organiser will charge 30% of the price
  • 29 to 15 days: 50%
  • 14 to 8 days: 75% of the price
  • 7 to 0 days or “no- show”: 100%

Please have in mind that bank fees will be deducted from the total refund amount.

In order to offer maximum flexibility to travellers, the organiser allows the change of dates for multi-day tours up to 3 months before departure with no cancellation/change charges.

Special COVID/pandemic cancellation policy for multi-day trips booked in 2021:

In case of cancellation during COVID situation, cancellation charges per person are as follow (percentage of total tour price):
  • 15 or more days before the tour: 10%
  • 14 – 1 days before the tour: 50%

In case the tour is cancelled by the organiser or by the traveller due to unavoidable reasons linked to the pandemic (cancelled flights, active travel bans issued by emitive state/country or receptive country – Croatia), the organiser will refund 100% or offer the change of dates. The traveller will decide between refund or change of dates.

Client/guest insurance

All travellers are insured from personal injuries that may occur during local transfers or while participating in organised open air activities.

In addition to that, all travellers’ deposits and payments are insured in case of organiser’s bankruptcy and in case the organiser doesn’t deliver all services that are included in the tour price.

Bank payments

Depending on the trip you choose we will send you specific bank account details.

GO EXPLORE

Account holder: GO EXPLORE turistička agencija, obrt za usluge, vl. Davor Čerin

Address: Petrinjska 51, 10000 Zagreb, Croatia

IBAN (International Bank Account Number): HR02 2340009 1160449702

SWIFT  code (BIC): PBZGHR2X

Bank name & address: Privredna Banka Zagreb d.d.
, Radnička cesta 50, 10 000 Zagreb, Croatia

ID kod HR-AB-01-21010136068

EKO EXPLORATIONS

Account holder: Eko Explorations d.o.o.

Address: Petrinjska 51, 10000 Zagreb, Croatia

IBAN: HR34 2484008 1135064637

SWIFT code (BIC): RZBHHR2X

Bank name & address: Raiffeisenbank Austria d.d., Magazinska cesta 69, 10000 Zagreb, Croatia

ID kod HR-AB-01-081064291